Frequently asked questions
How do I register?
Click ‘APPLY TO ATTEND IN-PERSON' in the toolbar at the top of the page. Once you have selected your preferred pass and completed registration, you will receive a confirmation email with your booking information.
How will I gain entry to the event?
Once you have completed your registration you will receive a confirmation email containing a QR code. When you arrive at the venue on the day, this QR code will be scanned, providing you entry to the event.
Why can't I find any emails related to the event?
You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team via email at firstname.lastname@example.org or by calling +44 (0) 207 775 6653.
The event can be accessed using most devices and browsers, however, Google Chrome and a strong internet connection are highly recommended. Please also enable cookies and disable all pop-up and ad blockers for seamless access to the broadcast.
How do I register?
Click ‘apply to attend in-person’ in the toolbar at the top of the page. Once you have selected your preferred pass and completed registration, you will receive a confirmation email with your booking information.
How do I login?
To login you should use the same email address that you used to register for the event. When you navigate to the agenda page click on the icon in the top right corner to login. You can either input your email address and follow a verification process or you can use your registration number. Your registration number can be found in the confirmation email you received when you first registered for the event.
Which browser should I use?
Our platform supports Google Chrome (strongly recommended), Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported and your experience may be adversely affected.
How do I join a session?
Once logged in, you should navigate to the agenda page to view the scheduled sessions. To join a session click the 'Join Broadcast' button located within the relevant agenda item. Some events may have a 'Live Broadcast' button located in the navigation bar at the top of the page, this will automatically you connect you to the session currently being broadcast.
Why can I not find any emails to the event?
You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team at email@example.com or +44 (0) 207 775 6653.
Have you checked if sound is coming out of the correct device? To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices you want to use.
Why can I access a session but nothing is showing on the broadcast?
Our platform requires third party cookies to be enabled and ad-blockers to be switched off.
My device is connected properly, why can I still not hear anything?
If you are confident everything is connected properly, your devices might be accidentally connected to another tool or application. Make sure tools like Zoom, Google Hangouts, WhatsApp, Go To Meeting etc. have been closed prior to starting the session.
Can I access other parts of the site while watching a broadcast?
If you would like to browse other areas of the event i.e Community or Sponsor Hubs, whilst you are watching session, you simply need to open a new tab. You will automatically be logged in.
How can I select my favourite talks?
On the agenda page, you can click the star icon on the left of each talk, to add that talk to your shortlist. Your selected sessions will be added to the ‘My Interests’ list, found at the top of the agenda page.
Will I require proof of vaccination?
In line with the government guidelines, you will not require proof of vaccination or a negative covid test in order to attend the event. We would however recommend taking a lateral flow test on the day of the event and advise you not to attend should you receive a positive result.
What safety measures will be in place?
Hand sanitiser will be available however face-masks and social distancing will be optional, so we advise individuals to act responsibly and be respectful of others.
What if I can no longer attend the event due to a positive COVID-19 test?
If you have bought a pass, but can no longer attend the event due to a positive COVID-19 test result, please contact the FT Live Customer Services Team as soon as possible via email at firstname.lastname@example.org or by calling +44 (0) 207 775 6653.
How will my personal data be handled?
What is the cancellation policy?
If you can no longer attend the conference and you have bought a pass, please contact the FT Live Customer Services Team as soon as possible via email at email@example.com or by calling +44 (0) 207 775 6653. To find out more about cancellation fees please visit our FT Live Terms and Conditions page.
Are there discounted passes available?
Early bird passes are available on some events, please check the registration page for more details. If you are booking as part of a group of 6 or more, please contact our FT Live Customer Services Team via email at firstname.lastname@example.org or by calling +44 (0) 207 775 6653.
How do I get to the venue?
The address of the venue can be found on the 'Venue' tab, along with transport options and directions.
Is the venue accessible?
We select our venues to ensure that all our events are as accessible as possible for our guests. If you have any specific accessibility requirements you will have the opportunity to indicate this when filling out the event registration form.
Will food and drink be provided at the event?
Yes, food and drink will be provided at the event.
I have dietary requirements, what should I do?
If you have any specific dietary requirements you will have the opportunity to state them when registering for the event.
FT Live Customer Service Team
If you are experiencing technical difficulties please contact our team for more information:
email@example.com | +44 (0) 207 775 6653
Our customer service team is currently available from 9am - 5pm BST, Monday - Friday.
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